ECMS Express
Route and Timeliness
Countries and regions where it can be sent: US, Hong Kong, Taiwan, South Korea, Thailand, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand
Package weight limit: 30kg (New Zealand limits it to below 22kg)
Logistics time reference: 7-14 days
This shipping method calculates the shipping fee based on the greater value between the actual weight and the volumetric weight of the packed order.
Friendly reminder:
1. Different countries and regions have different requirements for import customs clearance policies. When using the ECMS route, we recommend that you confirm the customs entry requirements and restrictions of the destination country before sending the package, and strictly comply with the relevant customs regulations;
2. The specific delivery time is subject to the actual logistics update. The logistics transportation is affected by the delivery country and region, weather, customs policy, courier peak season, customs clearance, etc., for reference only!
3. There will be a time lag when the warehouse hands over the package to the ECMS route. If you find that the international express tracking number provided by Rakufun cannot find the logistics record, please do not worry.
| Warehouse Shipping Plan (Delivered to Most Countries/Regions Worldwide) | |
|---|---|
| Cut-off payment time for warehouse shipments on Monday | Before 10:00 on Monday (GMT+8) |
| Tuesday Warehouse Shipping Cut-off Payment Time | Before 10:00 on Tuesday (GMT+8) |
| Wednesday Warehouse Shipping Cut-off Payment Time | Before 10:00 on Wednesday (GMT+8) |
| Thursday Warehouse Shipping Cut-off Payment Time | Before 10:00 on Thursday (GMT+8) |
| Friday Warehouse Shipping Cut-off Payment Time | Before 10:00 on Friday (GMT+8) |
| Note: Weekly warehouse shipping plan with 5 batches (Monday to Friday each week) | |
Route Restrictions
1. ECMS requires addresses to be filled out in full English.
2. ECMS service is generally used for personal customs clearance, and parcels sent must be within the scope of personal reasonable use. If losses such as failure to clear customs occur due to exceeding the scope of personal reasonable use, the user shall bear the responsibility.
3. When using ECMS to process shipping procedures, an accurate address is required. Please be sure to provide us with an accurate and complete address, including the apartment number (if the delivery address is an apartment or multi-unit housing, the room number/unit number must be specified), accurate street information (avoid using abbreviations or vague descriptions), the correct postal code, the correct house number (if there is a floor or unit number, it must also be indicated), and do not fill in a private mailbox at the post office or a courier station; it must be a physical address that can be directly delivered to. Please be sure to respond to the available dates and times in the arrival instructions sent by the shipping company to the purchaser.
4. Returns due to the recipient's reasons will incur additional fees. Subsequently, an email will be sent to notify of the recovery, and the customer service will deduct it from the balance.
5. Lithium batteries are prohibited on the entire ECMS route. If your goods contain lithium batteries, please select the option [Remove Excess Lithium Batteries]. The warehouse will remove all lithium batteries from your goods by default. Any losses caused by possible return due to failure to select this option shall be borne by yourself.
6. Korea PCCC Notice
When the destination country is set to Korea, a PCCC (Personal Customs Clearance Code) is required for shipping.
PCCC stands for Personal Customs Clearance Code, which is a personal customs clearance number required for import customs procedures in Korea.
For personal shipments to Korea, regardless of the recipient’s nationality, the recipient must prepare a PCCC number in advance. After receiving a notification via SMS or email, please follow the instructions to submit your PCCC number so that the customs clearance process can be completed smoothly.
Shipping restrictions by region
| Country/Region | Acceptable Dimensions (Length of One Side) | Acceptable Dimensions (Longest Side + Perimeter*) |
|---|---|---|
| US | 55cm or less | 213 cm or less |
Perimeter = Width (cm) x 2 + Height (cm) x 2
| Country/Region | Acceptable Dimensions (Length of One Side) | Three-Side Sum Limit |
|---|---|---|
| Hong Kong | 150cm | Below 170cm |
| Taiwan | Width: 80cm or less; Height: 60cm or less | Below 170cm |
| South Korea | 100cm or less | Below 160cm |
| Singapore | 100cm or less | Below 170cm |
| Thailand | 70cm or less | 120cm or less |
| Malaysia | Below 160cm | Below 170cm |
| Indonesia | 105cm or less | Below 170cm |
| Philippines | Below 100cm | Below 170cm |
| Australia | 104cm or less | Below 170cm |
| New Zealand | 105cm or less | 140cm or less |
| Weight | Ecms (JPY) |
|---|
Declaration Requirements
To ensure the smooth customs clearance and delivery of your package, please make sure to comply with the following regulations and accurately and truthfully fill out the declaration information when making a declaration:
1.Prohibit the use of ambiguous declaration terms Please do not use ambiguous or overly general terms such as "Cloth", "Other", "Ticket" for declaration. Such declarations are likely to cause issues such as customs return, delay, inspection, or non-delivery. Any customs clearance issues, package delays, or losses caused by unclear, ambiguous, or incorrect declaration information shall be the sole responsibility of the individual.
2.Correctly fill in the product category and name If you need to declare cotton fabric items, please select: Category 1: Textiles / Fabrics / Cloths Second Category: Cotton fabric
3.If the item has no corresponding declaration option in the system, please contact customer service in advance to confirm whether it can be mailed. If the customer service confirms that it can be mailed, please select "Other" under the corresponding primary category, and then fill in the detailed information of the goods in the declaration column, including material, purpose, and type (e.g., "cotton tablecloth", "polyester sportswear fabric", etc.).
4.According to relevant customs regulations, when sending packages through channels such as ECMS, it is necessary to truthfully declare the category, name, quantity, and declared value of the goods. If customs detention, fines, return of goods, or other losses occur due to false declarations, the relevant costs and legal responsibilities shall be borne by the recipient, and the platform shall not be liable.
※Please note: Customs will independently review the declared value of goods. If the declared price of goods is not recognized, the package may be subject to return, and the original shipping fee will not be refunded. Please ensure that you truthfully declare the information of goods.
Transfer Shipping Fee
Freight Composition:
Your final payable fees include shipping fee + handling fee + fuel surcharge + any possible additional fees, as well as any possible taxes at your local customs.
For regions other than the US, all taxes will be collected upon delivery (directly from the recipient), while in the US, Rakufun will collect taxes at a 20% prepayment rate.
The maximum value of a single parcel for all countries is 200,000 JPY.
Table Import
*Note: The shipping fee table does not include handling fees.
Prohibited Items
1. Basic Restriction Category
1 Goods whose weight, volume, or amount exceeds the separate regulations of our company
2.Valuables
2 Goods belonging to valuables (referring to those containing one of the following items)
2.1 Items with a declared value for transportation of $1000 per kilogram or more, or equivalent
2.2 Gold, platinum, and other precious metals and their products defined as valuables according to the regulations of the International Air Transport Association (excluding gold-plated or platinum-plated products)
2.3 Available banknotes, coins, securities, traveler's checks, stamps, bank cards, or credit cards
2.4 Diamonds (including industrial diamonds), rubies, emeralds, sapphires, opals, pearls (including cultured pearls), and jewelry made from these gemstones
2.5 Jewelry made of materials such as gold, silver, and platinum
3.Special Transport Restricted Items
3.1 Letters or communication tools defined as letters by current laws
3.2 Animals, including insects
3.3 Plants and plant materials, including cut flowers (including dried flowers and preserved flowers)
4. Perishable and Special Condition Items
4.1 Perishable food, refrigerated or frozen food, or other food or beverage requiring temperature control (not applicable if approved by the company through a separate contract)
4.2 Corpses or Remains
4.3 Perishable or deteriorating items
5. Dangerous Goods (Dangerous Goods Regulations for Air Transport)
5 falls under the category of dangerous goods defined by the International Air Transport Association Dangerous Goods Regulations and the following categories
5.1 Explosives
5.2 Gases (high-pressure gases, liquefied gases, dissolved gases, cryogenic gases)
5.3 Flammable Liquids
5.4 Flammable solids, self-heating substances, substances which in contact with water emit flammable gases
5.5 Oxidizing Substances, Organic Peroxides
5.6 Toxic and Infectious Substances
5.7 Radioactive Substances
5.8 Corrosive Substances
5.9 Other hazardous substances (magnetic substances, narcotics, toxic substances, or other similar liquids or solids that may cause extreme discomfort to passengers or crew members)
6. Legal and Compliance Restrictions
6.1 Goods prohibited from being transported, imported, or exported under the laws or regulations of the country of departure, destination, transit, or passage
6.2 Goods that have not been declared to customs in accordance with relevant customs regulations
6.3 Goods that need to be certified or verified as required by Article 70, Paragraph 1 or Paragraph 2 of the Customs Law or other laws and regulations
7. Non-compliant transportation conditions
7.1 Goods with incorrect addresses or addresses not filled out correctly
7.2 Goods with packaging defects or inadequacies that cannot be safely transported even with reasonable care taken
7.3 Other items that the Company deems inappropriate
8. Identification of Easily Overlooked Dangerous Goods (Key Reminder)
8.1 When the product name contains the following words, it may be classified as an aviation dangerous good UV protection
tan
Sun Protection Factor (SPF)
Foundation
Concealer
Hair Dye
Sprays (insect repellents, lotions, etc.)
8.2 Processing Requirements
Please request the Safety Data Sheet (SDS) from the manufacturer and conduct an inspection
If there is no "UN number" or "UN classification", the item is not considered a dangerous good and can be transported as ordinary cargo
9. Items Controlled by CITES (Washington Convention)
9.1 Items Controlled by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES)
9.2 The Convention regulates the use of plant and animal ingredients in products such as cosmetics and supplements
10. Examples of Restricted Plant and Animal Components
Products containing the following ingredients may be subject to restrictions on transportation and overseas shipping
10.1 Aloe
All species except aloe
10.2 Aloe arborescens
includes extracts
10.3 Palm Tree
Only applicable to palm trees
10.4 Ginseng (Korean Ginseng)
Ginseng and Ginseng Extract
Russian ginseng is a prohibited product, but proof that it is not produced in Russia needs to be provided
10.5 Shark
If the ingredient list contains "squalane", please check whether it is derived from sharks
Great white sharks, whale sharks, basking sharks, mackerel sharks, and sturgeon sharks are all prohibited items
10.6 Special Cases
If the product is farmed in Japan, it is allowed
The required notification must be submitted to the Ministry of Economy, Trade and Industry Proof that the product is artificially farmed also needs to be provided
| Country/Region | Additional prohibited items |
|---|---|
| US | Cosmetics, food, medical products, supplements, health foods, tobacco, pet food, all types of blades (including kitchen knives), glasses, sunglasses, adult products, communication devices (requiring general customs clearance), auto parts, model guns |
| Hong Kong | Rice, meat, seafood, and eggs (including ready-to-eat and cooked foods), alcohol (with an alcohol content of 24% or higher), tobacco, pet food (containing meat or meat products), and model guns |
| Taiwan | Food, tobacco, pharmaceuticals, virus test kits, pet food, health/beauty equipment (thermometers, weighing scales, facial care tools, body care tools, electric toothbrushes, etc.), antiperspirants, sunscreen, acne prevention products, skin whitening products, Chinese ceramic products, toys (when the total amount exceeds $1,000, up to 1 item can be received; when the total amount is below $1,000, up to 5 items of the same model can be received), adult products, model guns |
| South Korea | Blades (blades with a length exceeding 6 cm are not accepted), rice (personal-use rice, processed rice products, cooked rice, rice noodles, etc. are acceptable), food containing meat, seafood, and eggs (including instant and cooked food), alcohol (alcohol with an alcohol content of 24% or higher is not allowed), pharmaceuticals, pet food, adult products, and model guns. Product Quantity Limit: Healthy foods and supplements 6 items per recipient; Communication devices: Individuals may carry up to 1 item for personal use |
| Singapore | Rice, chewing gum, alcohol (Items with an alcohol content of 24% or higher are prohibited. Regardless of the type or alcohol content, the recipient must pay a permit fee of 40 SGD. If local import duties have been prepaid, the license fee will be charged to the recipient together with the local import duties), tobacco, pharmaceuticals, supplements/health foods (items with a weight not exceeding 5 kg and a value not exceeding 100.00 SGD are acceptable), pet food (containing meat or meat products), household items/pet supplies (items with a weight not exceeding 5 kg and a value not exceeding 100.00 SGD are acceptable), adult products, communication devices (for personal use only), model guns, and food containing meat, seafood, and eggs (including instant and cooked food) |
| Thailand | Medical devices, food, water/soft drinks, tea and coffee, alcohol, tobacco, pharmaceuticals, supplements and health foods, antiperspirants, cosmetics (skin care/makeup/nail cosmetics), soap, body wash, hand sanitizer, shampoo, conditioner, hair dye, toothpaste and toothbrush, bath salts, adult products, model guns, communication devices, playing cards, mahjong tiles. Product Quantity Limit: Toys 1 piece/recipient; PC and game-related products 1 item per recipient |
| Malaysia | Food and beverages, tea, coffee, alcohol and tobacco, pet food, pharmaceuticals, medical devices, communication equipment and computers, optical equipment (glasses and binoculars), household appliances, model guns, helmets, body armor, protective clothing, publications and videos containing adult content, adult products. Product Quantity Limit: Cosmetics (skin care products / makeup / nail cosmetics) 2 pieces / recipient; Shampoo, conditioner, body wash, soap, etc. 2 items/recipient; Bath salts 2 pieces/recipient; Toothpaste and toothbrush 2 items/recipient; Supplements and health foods 6 items/recipient |
| Indonesia | Candy and snacks, convenience foods, rice, wheat, beans, bread, noodles, water, soft drinks, tea, coffee, alcohol, tobacco, pharmaceuticals, supplements/health foods, pet food (containing meat or meat products), antiperspirants, sunscreen cosmetics, acne prevention products, skin whitening products, nail cosmetics (base coat, colored nail polish, top coat, nail polish remover, nail polish, etc.), soap, hand sanitizer, bath soap, toothpaste, toothbrush, bath salts, adult products, playing cards, mahjong tiles, communication devices, model guns. Product Quantity Limit: Health/beauty devices (thermometers, scales, facial care tools, body care tools, electric toothbrushes, etc.) 2 items/recipient; Shampoo, conditioner, hair dye 2 items/recipient (same for pets and humans); Toys 1 piece/recipient, but since they are restricted items, they will undergo regular customs inspection. You need to submit documents such as the original identity card and passport to the local customs. Skincare and cosmetic products (cleansers, facial cleansers, lotions, creams, gel creams, etc.) Each item can be carried up to 2 pieces. Since these items are restricted items, they are subject to normal customs clearance regardless of quantity. You need to submit documents such as original identity cards and passports to the local customs. If you fail to submit these documents, a fine will be imposed. Color cosmetics (foundation, powder, lipstick, eyeshadow, eyeliner, mascara, etc.) Each item can be carried up to 2 pieces. Since these items are restricted items, they are subject to normal customs clearance regardless of quantity. You need to submit documents such as your original ID card and passport to the local customs. If you fail to submit these documents, a fine will be imposed. Personal computers and game consoles will undergo regular customs inspections because these items are restricted. You need to submit your original identity documents, passport, and other relevant documents to the local customs. |
| Philippines | Alcohol, violent or pornographic printed materials, counterfeit goods, pipes and their parts, gambling-related items, lottery tickets, pinball machines, lottery tickets, tickets, coin-operated video recorders, abortion pills, weapons (including replicas) |
| Australia | Food, antiques, ceramics (including tableware and cookware), lighters, knives and weapons (including air guns), adult products, pharmaceuticals, cultural heritage-related items (antiques, artworks, etc.), thermometers, second-hand clothing, sun visors, items printed with the Australian national flag/state flag, tobacco and tobacco-related products |
| New Zealand | Food, antiques, ceramics (including tableware and cookware), lighters, knives and weapons (including air guns), adult products, pharmaceuticals, cultural heritage-related items (antiques, artworks, etc.), thermometers, second-hand clothing, sun visors, items printed with the Australian national flag/state flag, tobacco and tobacco-related products |
Regarding Claims
The compensation limit for ECMS shipments is 26 SDR/kg or 100 USD, whichever is lower
Materials required for claim settlement in case of lost packages or damaged goods upon package receipt:
Kind reminder:
For the long-term operation of subsequent routes, please ensure that all users strictly adhere to the route shipping rules. If a user submits prohibited items without authorization and they are seized and destroyed by customs, all losses shall be borne by the user themselves. Therefore, please refrain from shipping prohibited goods and declare items truthfully. Thank you for your understanding and support!
Disclaimer
Due to the special nature of international packages, your package needs to pass the normal customs inspection of the destination country when it arrives at the import. We recommend that you send goods reasonably according to the customs clearance requirements of the destination. If the customs inspection finds that the goods, quantity, value, etc. in your package do not meet the import customs clearance requirements of the destination country, you may be required by the destination customs to provide relevant customs clearance materials, pay customs duties, return, etc. This route only provides international transportation services and cannot provide all customs clearance services for the package to reach the destination country, which must be handled by the recipient. Please confirm and agree to the above before choosing this route to send. Thank you for your understanding and support!
About Privacy
In order to ensure that your package can smoothly and quickly pass through the customs clearance process, we need you to provide valid identification information. We ensure that the identification information you provide will only be used for customs clearance purposes, and personal information will not be used for any other purpose or disclosed to any third-party organizations or individuals.
